Returns & Warranty

Returns and Warranty

At CLADsmart, we're dedicated to providing you with exceptional Wood-Plastic Composite (WPC) cladding products and ensuring your satisfaction. To clarify our returns and warranty policies, please read the following:

Returns:

If you find it necessary to return a product purchased from CLADsmart, we've established a straightforward process to assist you. Please note the following:

  1. Notification: To initiate a return, notify us within 7 days from the date of delivery. You can contact our customer support team via email at cladsmartsales@gmail.com or by calling 0423 890 825.

  2. Return Condition: The product you wish to return must be in its original, unused condition and in the same packaging as received.

  3. Return Shipping: You are responsible for arranging and covering the cost of return shipping.

  4. Refund Process: Upon receiving and inspecting your returned item, we will proceed with the refund process. Expect a credit to your original payment method within 7-10 business days.

Warranty:

Our commitment to quality is reflected in our 15 year warranty on our outdoor panels and composite decking products, while our acoustic panels have a 5 year warranty. This warranty covers defects in material and workmanship, and we stand by it. However, it's essential to be aware of certain conditions:

Warranty Coverage:

Our warranty ensures the quality of our cladding products. It covers defects in material and workmanship during the 15 year warranty period, and we pledge to repair or replace any affected products at no additional cost.

Warranty Exclusions:

  • Normal wear and tear
  • Damage due to mishandling or improper installation
  • Damage resulting from accidents or misuse
  • Alterations or modifications to the product

Warranty and Installation Guidelines:

Please note that adhering to our installation guidelines is imperative. Failure to follow these guidelines may void the warranty. Installation guidelines are provided with every purchase, and we recommend following them meticulously.

Voiding of Returns:

Returns will be voided if the product is mishandled or sustains personal damage after delivery. We are unable to accept returns for products that have been damaged through personal actions or misuse.

Claiming Warranty:

If you believe your product falls under our warranty coverage, please take the following steps:

  1. Contact Us: Notify our customer support team of the issue by sending an email to infor@cladsmartmelbourne.com.au or calling 0423 890 825.

  2. Provide Information: Please supply the original order number, a description of the issue, and any relevant images or documentation.

  3. Warranty Evaluation: Our team will assess your claim and determine the appropriate action, whether it's a repair or replacement.

Contact Us:

Should you have any inquiries or require further clarification on our returns or warranty policies, please feel free to contact our customer support team at info@cladsmartmelbourne.com.au or 0423 890 825. We're here to assist you in every way possible.

At CLADsmart, we take pride in offering high-quality WPC cladding and providing the peace of mind that comes with a 15-year warranty. We look forward to serving your cladding needs with quality, integrity, and reliability.